MKS Oterri Private Limited
Website:
oterri.com
Job details:
Company Description OterRi is a premium laundry aggregator that provides luxury, premium, and classic care services for customers who value convenience and quality. The company handles a wide range of items, including everyday garments, sneakers, shoes, luxury handbags, and home fabrics such as curtains and carpets, with precise and hygienic deep cleaning processes. OterRi offers doorstep pickup and delivery, secure packing, clear pricing, and full traceability to ensure a reliable and hassle-free experience. With process-driven systems, premium packaging, and strong quality control, OterRi serves both individual and business clients through tech-enabled, structured operations in a traditionally fragmented industry.
Role Description This is a full-time, on-site Customer Service Sales Specialist role based in Mumbai. The specialist will handle incoming customer inquiries via phone and other communication channels, provide information on services and pricing, and ensure a smooth booking and order management experience. Responsibilities include supporting customers throughout the service lifecycle, resolving issues, maintaining high satisfaction levels, and proactively following up on orders and deliveries. The role also involves identifying sales opportunities, recommending suitable service packages, and contributing to customer retention initiatives. The specialist will collaborate closely with operations and logistics teams to coordinate pickups, deliveries, and service updates, while maintaining accurate records in the company’s systems.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service capabilities.
- Ability to drive positive Customer Experience and Customer Satisfaction through effective communication and problem-solving.
- Professional communication standards with excellent Phone Etiquette and clear spoken and written English; proficiency in local languages is an advantage.
- Prior experience in retail, hospitality, or service-focused environments, ideally in customer care or inside sales roles.
- Comfort using CRM or order management systems and basic computer skills (email, spreadsheets, data entry).
- Sales mindset with the ability to explain services, upsell relevant offerings, and meet individual and team targets.
- High attention to detail, reliability, and ability to work on-site in Mumbai on a consistent schedule.
- Minimum high school diploma; a bachelor’s degree in business, marketing, or a related field is beneficial.
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