TXTImpact
Website:
txtimpact.com
Job details:
Company: TXTImpact (by Wire2Air) Location: [Remote] Type: Full-time Department: Customer Success & Sales
About TXTImpactTXTImpact is a business messaging platform that helps organizations reach their customers over SMS, MMS, RCS, and WhatsApp. For 20 years we've powered text messaging for businesses of every size — from local operations to enterprise partners — with a reliable, easy-to-use platform and an API that developers actually like working with. We're a profitable, bootstrapped company that grows by taking great care of our customers.
The RoleWe're looking for someone who can do two things well: help our customers get the most out of TXTImpact, and help new customers see why they should choose us. This is a blended customer service and sales role, so you'll spend your days answering questions, solving problems, onboarding new accounts, and turning interested prospects into happy long-term customers.
It's a great fit for someone who likes talking to people, is comfortable learning a software product inside and out, and gets satisfaction from both closing a deal and fixing a customer's problem.
What You'll Do- Respond to inbound customer questions by email, chat, and phone — troubleshooting issues, explaining features, and making sure customers feel taken care of.
- Onboard new customers and walk them through setup, best practices, and how to get results with the platform.
- Handle inbound sales inquiries and product demos, understanding what a prospect needs and showing them how TXTImpact fits.
- Follow up with trial users and leads to answer questions, remove blockers, and help them convert to paid plans.
- Identify opportunities to upgrade or expand existing accounts based on how customers are using the platform.
- Work with the technical team to escalate bugs, relay customer feedback, and help shape the product roadmap.
- Keep customer records, notes, and pipeline organized in our CRM.
What We're Looking For- 2+ years in customer service, customer success, inside sales, or a similar customer-facing role — ideally with a software or SaaS product.
- Strong written and verbal communication skills; you can explain a technical concept in plain language.
- Comfort learning software tools quickly and becoming the person who knows the product best.
- A problem-solving mindset and genuine patience with customers.
- Self-motivated and organized — you can manage your own day and follow through without being chased.
- Bonus: familiarity with SMS/messaging platforms, APIs, marketing automation, or CRM tools.
Click on Apply to know more.