Website:
tp.com
Job details:
Japanese-Speaking Customer Service Agent – Airline Support
Location: Bangkok, Thailand (Singha Complex)
Employment Type: Full-Time
Working Hours: Rotational shift, Monday–Sunday with 2 days off (5:30 PM – 9:00 AM Japan Time, subject to operational changes)
Job Overvie
wWe are hiring Japanese-speaking Customer Service Agents to support an international airline project. The role involves assisting customers with reservations, ticketing, and travel-related inquiries while delivering professional and high-quality service
.
Key Responsibiliti
- esHandle flight reservations, ticket changes, cancellations, and refun
- dsProvide information on baggage, flight status, boarding, and in-flight servic
- esSupport international paid tickets, award tickets, and upgrade reques
- tsAssist customers with website navigation and general inquiri
es
Requireme
ntsSki
- llsStrong communication and customer service ski
- llsGood problem-solving and multitasking abil
- ityProficient in CRM systems; Amadeus knowledge is a p
- lusGood typing speed and accur
acyExperie
- nceCustomer service experience prefer
- redBackground in airline, travel, tourism, or hospitality is an advant
ageLangu
- ageJapanese N1 or N2 le
- velEnglish B2 or ab
oveOt
- herFlexible and adapta
- bleWilling to work rotating shifts, weekends, and public holid
ays
Click on Apply to know more.