Customer Service Representative
WNS
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
About the role
WNS
Website:
wns.com
Job details:
Job Overview
- Role: Customer Support & Upselling Executive (International Voice Process)
- Location: Gurgaon (Work from Office)
- Working Days: 5 Days Working (Rotational week off)
- Shift: US Shifts
- Eligibility: Freshers & Experienced Candidates
Key Responsibilities
- Handle inbound/outbound international customer calls with high professionalism.
- Address customer queries effectively and ensure high customer satisfaction.
- Identify sales opportunities and perform upselling on relevant products or services.
- Maintain clear and accurate conversation records.
Requirements
- Communication: Excellent verbal and written English communication skills.
- Joining: Immediate Joiners preferred.
- Work Mode: 100% Work from Office (Gurgaon).
- Skills: Strong convincing/negotiation skills for upselling, active listening, and problem-solving abilities.
What We Offer
- Competitive salary package + Uncapped Performance/Sales Incentives.
- 5-day working with rotational shifts.
- Transport facility Cab allowance (as per company policy).
- Great learning environment and quick career growth opportunities.
Email ID- Siddharth.sharma2@wns.com
Phone Number- 7738029419
Click on Apply to know more.
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