VNC Automation
Website:
vncauto.net
Job details:
Company Description VNC Automation provides assembly-focused automation solutions to the manufacturing industry, helping clients improve efficiency, reliability, and productivity on the shop floor. The company partners with internationally recognized brands and products that are leaders in assembly technologies. By combining its own automation expertise with these global solutions, VNC Automation delivers customized systems tailored to diverse manufacturing needs. Team members collaborate with both local and international stakeholders, contributing to projects that drive innovation in industrial automation.
Role Description The Customer Service Representative role at VNC Automation is a full-time, on-site position based in Bengaluru. In this role, the individual will respond to customer inquiries via phone, email, and other channels, providing timely, accurate information about products, services, and order status. The representative will log and track customer issues, coordinate with internal teams such as sales, technical support, and operations, and follow up to ensure effective resolution. Daily responsibilities include maintaining customer records, processing basic service requests, and supporting customers with product usage or troubleshooting guidance. The role also involves gathering customer feedback, contributing to continuous improvement of service processes, and representing VNC Automation with a professional, customer-centric approach.
Qualifications
- Demonstrated experience in customer-facing roles, such as Customer Service Representatives work, Customer Service, and Customer Support.
- Ability to foster positive interactions and outcomes through strong Customer Satisfaction and Customer Experience skills.
- Clear and professional verbal and written communication skills in English; additional local languages are an advantage.
- Strong problem-solving abilities, attention to detail, and the capacity to manage multiple inquiries simultaneously.
- Comfort with basic computer applications, CRM or ticketing systems, and willingness to learn internal tools.
- Ability to work on-site in Bengaluru, collaborate effectively with cross-functional teams, and maintain a customer-first mindset.
- Prior experience in manufacturing, industrial products, or automation sectors is beneficial but not required.
- Relevant education such as a diploma or bachelor’s degree, or equivalent practical experience in customer service.
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