The Laundry House
Website:
tlhindia.in
Job details:
Job Overview:
We are looking for a proactive and well-organised Tele caller to manage client
communication, support administrative operations, and strengthen customer relationships.
The ideal candidate will play a key role in ensuring smooth coordination between clients,
members, and the internal team while representing the brand professionally.
Key Responsibilities:
- Conduct daily calling activities on assigned data sets, ensuring timely follow-ups and
updates.
- Handle outbound and inbound calls to communicate with clients and members
effectively.
- Coordinate and support daily administrative operations.
- Assist in planning and executing member engagement activities and events.
- Maintain clear and professional communication with internal and external
stakeholders.
- Support the leadership team with administrative and coordination tasks.
- Maintain accurate records of calls, client interactions, and follow-ups.
Execution Scope of Work:
- Client Communication: Engage with clients regularly to provide updates, gather
feedback, and resolve queries.
- Relationship Management: Build and maintain strong relationships with clients and
members to enhance retention.
- Revival & Membership Support: Reconnect with inactive clients/members and
assist in membership-related processes.
- Documentation: Ensure proper data entry, reporting, and maintenance of client
records.
- Brand Representation: Represent the organisation professionally in all interactions,
ensuring a positive brand image.
Skills & Requirements:
- Strong communication and interpersonal skills.
- Good organisational and multitasking abilities.
- Basic knowledge of documentation and data management.
- Ability to handle client conversations with confidence and professionalism.
- Prior experience in telecalling or customer service is preferred.
Click on Apply to know more.