Customer Service Representative
The Hird - USA
- Location
- Kolkata, West Bengal, India
- Job type
- Full-time
Required skills
- accounts receivable
- communication skills
- compliance
- cross-functional
About the role
The Hird - USA
Website:
thehird.com
Job details:
Hiring for Customer Support Executive :
Desired candidate profil
- eExperience in handling customer issues, escalation calls, case management, and coordinating with cross-functional team
- sExcellent verbal and written communication skills in English with strong comprehension abilitie
- sGood working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitie
- sAbility to analyze information accurately and maintain attention to detai
- lWillingness to work in a 24x7 environmen
- tOpen to working from the offic
e
Job Descripti
- onResponsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (A
- R)Capable of identifying, capturing, and documenting denial reasons accurate
- lyUpdate claim status, notes, and actions in the respective systems and databas
- esCoordinate with internal teams to resolve claim-related issues and ensure timely closu
- reMeet productivity, quality, and compliance targets as defined by the proce
- ssMaintain confidentiality and always adhere to client and organizational policie
s.
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