Tata Consultancy Services
Website:
tcs.com
Job details:
Walk-in Kolkata | TCS Kolkata Hiring for International Webchat/ Voice
Openings: 67
INTERVIEW DETAILS:
Interview date: 19th April ,2026, Sunday
Interview time: 9:30 AM to 12:30 PM
Venue : TCS Gitanjali Park, Plot-II/F/3, Action Area-II, New Town, Kolkata, West Bengal, 700156.
Job Description - Agent
JOB TITLE: Webchat Agent
LOCATION: Kolkata
REPORTS TO: Team Leader
Shift: 24*7
May be allotted Split week offs (two days)
JOB PURPOSE:
The purpose of this job role is to handle chat / messaging conversations end to end on topics related to utilities (service related queries on Energy & gas ) and Energy & Telco ( Sales ) . By doing this, the individual need to maintain its KPIs on RESOLUTION, NPS, , Efficiencies, Sales conversion and response time.
Qualification & Skills:
- Non-technical full time Graduate / Undergraduate
- Not more than 2 years gap in Graduation and employment
- For Undergraduates – Minimum 18 months relevant experience is a must
- Willingness to work in 24 / 7 support including night, early morning shifts
- Comfortable to work from office
- Should have exposure to International customer base
- Excellent communication skills (Written / Verbal)
- Need to address customer queries over live chat / messaging
- Need to maintain chat quality
- EP NUMBER MANDATORY
- PLEASE CARRY 2 PASSPORT SIZE PHOTOGRAPHS
- GOVERNMENT ID AND PHOTOCOPY.
- DEGREE CERTIFICATES AND EMPLOYEMENT EXEPERIENCE DOCUMENTS
Step 1: Visit https://lnkd.in/gJzPJFgE
Step2: Click to login
•Step 3: Click New user
(Register with us)
•Step 4: Select "BPO" in areas of interest and complete the registration.
(Fill the details)
•Step 5: Once completed, your TCS no. will be generated which start
s from EP2026XXXX.
• Step 6: You will receive the EP number on your personal e-mail ID.*Interested Candidate may walk in at
the below venue.
About TCS:A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A,
SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey
Whatever your career goals, if you are passionate about technology, we at TCS are looking for you. Join us and future forward your career today. Experience energy. Come experience TCS.
Click on Apply to know more.