TaskUs
Website:
taskus.com
Job details:
Company Description
TaskUs delivers outsourced digital services to empower companies driving innovation across industries such as AI, autonomous vehicles, robotics, social media, financial services, and healthcare. With a blend of exceptional human expertise and smart technology, TaskUs addresses complex operational challenges for leading global brands. Our solutions help clients enhance customer experiences, safeguard their platforms, and expand their businesses, making us a trusted partner for growth and efficiency.
Job OverviewWe are looking for a dynamic, empathetic, and solution-oriented Customer Support Associate to join our customer success team. In this role, you will be the primary point of contact for our customers, handling a blended process that primarily involves real-time chat support, supplemented by email and occasional voice interactions.
If you have a passion for helping people, excellent written communication skills, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities- Omnichannel Support: Interact with customers daily via Live Chat, Email, and Voice calls to resolve queries, handle complaints, and provide real-time solutions.
- Issue Resolution: Diagnose, troubleshoot, and resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Multitasking: Manage multiple concurrent chat sessions effectively without compromising the quality or accuracy of the response.
- Product Expertise: Develop a deep understanding of our products/services to guide customers and provide accurate information.
- Documentation: Accurately log and document all customer interactions, feedback, and escalation details in the CRM system.
- Collaboration: Escalate complex issues to the appropriate internal teams (Technical, Billing, etc.) and follow up to ensure a loop-closure for the customer.
Required Qualifications & Skills- Experience: Minimum of 6 months of experience in a Customer Service role (experience in a Chat or Blended process is highly preferred).
- Communication: Exceptional written English skills (impeccable grammar, spelling, and sentence structure) and strong verbal communication.
- Tech-Savvy: Comfort using CRM software (e.g., Zendesk, Salesforce, Freshdesk), live chat tools, and basic office applications (MS Office/G Suite).
- Typing Speed: Minimum typing speed of 40-45 WPM with 90%+ accuracy.
- Problem-Solving: Strong critical thinking and problem-solving skills with the ability to handle stressful customer situations with patience and empathy.
Work Conditions & Benefits- Shift: Flexible to work in a 24/7 rotational shift environment, including weekends and holidays (5-day work week).
Click on Apply to know more.