Schoolnet India Limited
Website:
schoolnetindia.com
Job details:
Company Description Schoolnet India Limited is a leading EdTech service provider in India, offering digital and digitally-enabled solutions to K–12 schools and students. With a focus on bridging the digital divide, Schoolnet’s “phygital” model blends in-school and after-school learning to make education more accessible and personalized. Its flagship product, Geneo, supports learners with multimedia content, AI-enabled personalization, continuous assessment, and expert mentor support. Geneo for School transforms traditional classrooms into digital environments using devices like K-Yan, rich digital content, and integrated learning management systems. Aligned with UN SDG 4, Schoolnet currently impacts around 15 million people daily and has a presence in over 100,000 schools across India.
Role Description This is a full-time, on-site Customer Service Representative role based in Noida. The Customer Service Representative will handle incoming inquiries from students, parents, and schools, providing timely, accurate information about Schoolnet products and services such as Geneo and Geneo for School. Responsibilities include resolving issues via phone, email, and chat, recording interactions in customer service systems, and following up to ensure satisfaction and effective problem resolution. The role involves coordinating with internal teams to escalate and track complex cases, gathering feedback from users, and contributing insights to improve customer experience and service processes. The representative will also support onboarding and basic product usage guidance, while maintaining professional communication and adhering to company policies and service standards.
Qualifications
- Candidates should possess strong skills in Customer Service and Customer Support.
- Candidates should demonstrate the ability to enhance Customer Experience and maintain high Customer Satisfaction.
- Candidates should have experience working as Customer Service Representatives or in similar client-facing roles.
- Excellent spoken and written communication skills in English and Hindi.
- Ability to handle high volumes of queries with patience, empathy, and problem-solving focus.
- Comfort with basic computer operations, CRM tools, and online communication platforms.
- Prior experience in education, EdTech, or service-based industries is an advantage.
- Minimum of a bachelor’s degree or equivalent experience in any discipline.
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