Runmap Infotech Private Ltd.
Website:
runmapglobal.com
Job details:
🚀 Hiring: Customer Care / Product Support Executive (Voice Support)
📍 Location: Hyderabad (Onsite) (Local to Hyderabad)
🕒 Shift: US Shift
⏳ Experience: 1–9 Years
Immediate Joiner Only
🔹 Role Overview:
We are looking for a Customer Care / Product Support Executive with strong voice support experience to handle customer queries, resolve issues, and deliver excellent customer service. The ideal candidate should be comfortable handling inbound/outbound calls and providing end-to-end support.
💼 Key Responsibilities:
- Handle customer interactions primarily through voice support (calls)
- Respond to customer queries and provide accurate resolutions
- Troubleshoot basic product or service-related issues
- Maintain proper case/ticket documentation
- Escalate complex issues to relevant teams when required
- Ensure high levels of customer satisfaction (CSAT)
- Follow process guidelines, quality, and compliance standards
🎯 Required Skills:
- 1–9 years of experience in Customer Care / Voice Support / Product Support
- Strong communication skills (verbal & listening)
- Ability to handle customer queries professionally
- Basic troubleshooting and problem-solving skills
- Familiarity with CRM tools or ticketing systems (preferred)
- Willingness to work in onsite and shift-based environment
🔹 Preferred Qualifications:
- Graduate (any stream)
- Experience in SaaS / Product-based company (added advantage)
- Good typing and documentation skills
📩 Interested candidates can share their resume or apply now on hr@runmapglobal.com
Click on Apply to know more.