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RN JobForce is a global platform that connects job seekers and employers through advanced job search tools and a growing professional community. We focus on empowering individuals to discover tailored opportunities and progress in their careers, particularly in technology and related fields. RN JobForce collaborates closely with client organisations and uses a multi-layer candidate delivery process to present only the most suitable talent. Job seekers can register on the company’s website to access customised job listings and resources designed to support long-term professional growth.
Role Description
The Customer Service Representative role is a full-time remote position responsible for supporting job seekers and employer clients using RN JobForce’s platform and services. In this role, the representative responds to inquiries via phone, email, and chat, providing clear information, troubleshooting account or platform issues, and guiding users through registration and application processes. Daily tasks include documenting interactions, escalating complex concerns, ensuring timely follow-up, and maintaining a high level of professionalism and empathy. The representative also contributes to improving customer experience by identifying recurring issues, suggesting enhancements, and collaborating with internal teams to refine processes and resources.
Qualifications
- Demonstrated experience in customer-facing roles, such as Customer Service Representatives or Customer Support positions.
- Ability to maintain high levels of Customer Satisfaction through responsive, accurate, and empathetic communication.
- Strong understanding of Customer Service best practices and techniques for managing inquiries and resolving issues.
- Commitment to enhancing the overall Customer Experience through feedback, process improvements, and proactive support.
- Excellent written and verbal communication skills in English, with strong listening and problem-solving abilities.
- Comfort working in a remote, technology-driven environment; proficiency with CRM tools, ticketing systems, and online communication platforms.
- Organised, detail-oriented, and able to manage multiple tasks while meeting response time and quality standards.
- Previous experience in staffing, recruiting, or online platforms is a plus; high school diploma or equivalent required, associate or bachelor’s degree preferred.
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