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Company Description Nemisa Marketing and Management is a leading outsourcing and strategic solutions provider that helps organizations expand their reach, optimize operations, and scale efficiently. The company specializes in high-impact BPO services, comprehensive call center operations, and integrated digital and offline marketing to drive brand growth and customer acquisition. Nemisa also delivers end-to-end election campaign management, using advanced voter outreach, political calling, and sentiment analysis to support impactful democratic engagement. With scalable infrastructure, multilingual support, and a strong focus on data security and compliance, Nemisa combines talent, technology, and strategy to deliver measurable results for both corporate and political clients.
Role Description This is a full-time, on-site Customer Service Representative role based in Indore. The Customer Service Representative will handle inbound and outbound customer interactions across voice and non-voice channels, addressing inquiries, resolving issues, and ensuring a positive customer experience. Daily responsibilities include responding to calls, emails, and messages, documenting interactions in internal systems, and following standardized processes to maintain service quality. The role also involves collaborating with team members, escalating complex cases when needed, and contributing feedback to improve customer support workflows and satisfaction levels.
Qualifications
- Strong customer-focused skills, including Customer Service and Customer Support capabilities to respond effectively to inquiries and issues.
- Ability to enhance Customer Experience and Customer Satisfaction through clear communication, empathy, and problem-solving.
- Experience working in Customer Service Representative or similar customer-facing roles in call center or BPO environments.
- Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
- Comfort with using CRM or ticketing tools, basic computer applications, and multitasking in a fast-paced setting.
- Ability to work on-site in Indore, follow structured processes, and collaborate within a diverse team.
- High school diploma or equivalent; a degree in business, communications, or a related field is beneficial.
- Prior experience in call center, BPO, or marketing support roles is preferred but not mandatory for strong entry-level candidates.
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