Website:
gulabae.co.in
Job details:
Company Description
Gulabae is a contemporary Indian fashion label that designs versatile pieces for modern lifestyles, transitioning seamlessly from day to evening wear. Committed to quality, Gulabae emphasizes impeccable fit, premium fabrics, and refined design. Our mission is to empower individuals to express themselves effortlessly through our thoughtfully crafted collections.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Jaipur. The role involves addressing customer inquiries, resolving issues to ensure satisfaction, and enhancing the overall customer experience. Responsibilities include responding to customer support requests through various communication channels, maintaining a high level of professionalism, and providing timely, effective solutions to customer needs. The representative will also help gather customer feedback and contribute to improving service quality.
Qualifications
- Proficiency in Customer Service, Customer Support, and Customer Satisfaction
- Strong skills in handling and enhancing Customer Experience
- Ability to resolve issues and maintain a high level of professionalism with customers
- Strong communication and interpersonal skills
- Organizational skills with attention to detail
- Previous experience in customer service roles is a plus
- Adaptability and problem-solving skills in a fast-paced environment
- Proficiency in using customer relationship management (CRM) tools or related technologies
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