Website:
fetchjobs.co
Job details:
About The Company
Recruitroo has developed a state-of-the-art software platform aimed at revolutionizing the international hiring and relocation process. Our innovative solution streamlines every stage of hiring global talent, from sourcing candidates and managing visa and work permit applications to coordinating relocation logistics. Our mission is to reduce the time, cost, and stress associated with hiring and relocating employees across borders, providing a seamless experience for our clients. As a forward-thinking company, Recruitroo is dedicated to leveraging technology to facilitate global workforce mobility and to support organizations in building diverse, international teams.
About The Role
This position is remote and aligns to European timezone.
Salary is 1500-2000 USD per month
Company Description
Recruitroo is has built a cutting-edge software solution designed to help streamline the hiring and relocation process for international hiring. Our sophisticated software manages everything from sourcing candidates to securing visas and work permits, all the way through to managing relocation logistics. Our mission is to minimize the time and cost involved in hiring and relocating talent globally, while making the entire process stress-free for our clients.
Position Overview
As a
Remote Customer Service Representative, you will be the frontline ambassador for Recruitroo, responsible for delivering top-tier support to our users. You'll handle inquiries, resolve issues, and provide guidance—all while embodying our values of innovation, empathy, and excellence.
Key Responsibilities
- Support & Troubleshooting
- Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
- Diagnose and resolve product usage issues efficiently and empathetically.
- Onboarding & Education
- Guide new users through platform setup and onboarding steps.
- Develop and maintain knowledge-base content, FAQs, and help documentation.
- Customer Advocacy
- Gather user feedback and alert product and engineering teammates to recurring issues or feature requests.
- Act as a voice of the customer in team discussions and planning sessions.
- Account Management Assistance
- Assist the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.
- Cross-Functional Collaboration
- Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
Must-Have
About You
- 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
- Exceptional written and spoken English; clear, friendly, and professional communication style.
- Strong ability to diagnose problems and walk customers through solutions.
- Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
- Proven ability to multitask and prioritize in fast-paced, remote environments.
Nice-to-Have
- Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes.
- Basic knowledge of APIs, integrations, or web-based products.
- Previous experience working remote or in asynchronous teams across time zones.
Why Join Us?
- Be part of a cutting-edge recruitment technology platform shaping the future of global hiring.
- Work in a dynamic and collaborative startup environment.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible remote/hybrid work setup.
Qualifications
Candidates should possess at least two years of experience in customer support, preferably within SaaS or technology sectors. Excellent communication skills in English, both written and spoken, are essential. The ideal candidate will demonstrate strong problem-solving capabilities and the ability to empathize with users. Familiarity with support tools such as Zendesk, Intercom, or Freshdesk is required. Candidates must be capable of managing multiple priorities in a remote setting while maintaining professionalism and a customer-centric approach. Additional knowledge of recruitment processes, ATS systems, or APIs is advantageous but not mandatory.
Responsibilities
The Customer Service Representative will serve as the primary point of contact for our users, providing timely and effective support. Key responsibilities include responding to customer inquiries via email, chat, and phone, diagnosing issues, and guiding users through solutions. You will assist new users during onboarding, ensuring they understand how to utilize our platform effectively. Developing and maintaining comprehensive help documentation and FAQs will be part of your role to empower users and reduce repetitive inquiries.
Gathering user feedback, identifying recurring issues, and communicating these insights to the product and engineering teams will help improve our platform continuously. You will also support the account management team by conducting usage checks, sending renewal reminders, and proactively reaching out to ensure customer satisfaction. Collaboration with cross-functional teams such as Sales, Product, and Engineering is essential to relay customer challenges and expectations, helping shape future product enhancements.
This role requires a proactive approach, excellent communication skills, and a passion for delivering exceptional customer experiences. Your ability to troubleshoot effectively and empathize with users will directly impact our reputation and customer retention.
Click on Apply to know more.