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Job details:
About The Company
Excevo is a prominent B2B technology and outsourcing service provider headquartered in England. The company specializes in delivering innovative business and technical solutions to clients across the global online industry. With a focus on excellence and customer satisfaction, Excevo has established a reputation for providing high-quality support and outsourcing services tailored to meet diverse client needs. The organization fosters a dynamic environment that encourages growth, learning, and collaboration among its team members, making it an ideal place for professionals seeking to advance their careers in the technology and customer service sectors.
About The Role
We are seeking a dedicated Customer Service Agent to join our team on a remote basis. This role involves managing customer interactions through web chat, emails, and social media platforms, ensuring that each customer receives prompt, professional, and effective assistance. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to troubleshoot and resolve customer issues efficiently. This position offers an exciting opportunity to work within a global organization, providing support to a diverse customer base while developing valuable skills in customer service and technical support. The role is full-time, requiring flexibility to work across various shifts, including weekends and public holidays, to cater to our clients' needs across different time zones.
Qualifications
The successful candidate should meet the following qualifications:
- A Bachelor's degree or equivalent educational qualification.
- At least 4 years of experience in customer service roles, demonstrating a strong track record of handling customer queries effectively.
- Fluent in both written and spoken English, with excellent communication skills.
- Proficient in typing with a good speed to handle at least 12 tickets per hour.
- Possess a laptop or PC with a minimum 15.6-inch screen and reliable internet access.
- Flexible and willing to work during various shifts, including night, morning, afternoon, and day shifts, as required.
- Ability to work well under pressure, independently, and within a team environment.
- Positive attitude, quick learner, and committed to achieving set targets.
- Willingness to work on public holidays and weekends as part of the schedule.
Responsibilities
The key responsibilities of the Customer Service Agent include:
- Handling customer queries efficiently via web chat, email, and social media platforms, following company procedures.
- Identifying and escalating priority issues to the Team Leader and Operations team for prompt resolution.
- Engaging actively in team meetings and contributing to a collaborative work environment.
- Maintaining a professional and polite demeanor when interacting with customers at all times.
- Probing and troubleshooting customer issues to provide satisfactory solutions.
- Achieving individual and team KPIs and objectives related to customer satisfaction and response times.
- Adhering strictly to shift schedules and internal policies, procedures, and processes.
- Participating in ongoing training and development activities to enhance service quality.
Benefits
Joining Excevo as a Customer Service Agent offers numerous benefits, including:
- Competitive hourly pay of ₹248.13, with payments made via bank transfer monthly.
- Work from the comfort of your home with flexible scheduling options.
- Opportunity to develop skills in customer support, communication, and technical troubleshooting.
- Exposure to a global client base and diverse customer interactions.
- Supportive team environment with opportunities for career growth and advancement.
- Training and resources provided to ensure success in your role.
- Work-life balance with the flexibility to work across various shifts, including weekends and holidays.
Equal Opportunity
Excevo is committed to creating an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe in fostering a work environment where all employees are valued and empowered to contribute their best. All qualified applicants will receive consideration for employment without regard to any protected status. We encourage individuals from all backgrounds to apply and join our team in delivering exceptional customer service and innovative solutions.
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