Website:
fetchjobs.co
Job details:
About The Company
Teleperformance (TP) is a global leader in providing exceptional customer experience management solutions. With a presence in numerous countries, TP specializes in delivering comprehensive customer care, technical support, and sales services across various industries including technology, healthcare, finance, and retail. The company prides itself on fostering a dynamic and inclusive work environment that encourages innovation, collaboration, and continuous learning. TP is committed to maintaining the highest standards of quality and customer satisfaction, leveraging cutting-edge technology and skilled professionals to meet the evolving needs of its clients worldwide.
About The Role
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives at TP. In this role, you will be the frontline representative of our organization, engaging with customers via multiple channels such as calls, emails, and chats. Your primary responsibility will be to address customer inquiries, resolve issues efficiently, and ensure a positive experience that aligns with our company’s standards of excellence. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to handle challenging situations with patience and professionalism. This position offers an excellent opportunity for individuals looking to build a rewarding career in customer service within a reputable organization.
Qualifications
- Education: 12th Pass or Graduation in any stream.
- Experience: Freshers and experienced candidates are encouraged to apply.
- Communication Skills: Proficiency in verbal and written communication in English and Hindi; knowledge of regional languages is a plus.
- Technical Skills: Basic computer literacy and typing skills.
- Willingness to work in rotational shifts, including weekends and holidays, with a five-day workweek and two days off per week.
Responsibilities
- Handle inbound and outbound customer interactions via calls, chats, or emails professionally and courteously.
- Resolve customer queries related to products, services, billing, orders, or complaints efficiently and effectively.
- Strive for first contact resolution (FCR) to enhance customer satisfaction and reduce follow-up interactions.
- Accurately document all customer interactions, issues, and resolutions in the CRM or relevant systems.
- Follow standard operating procedures (SOPs) and adhere to quality guidelines to ensure consistency and compliance.
- Escalate complex or unresolved issues to higher-level support teams appropriately and in a timely manner.
- Achieve and maintain key performance indicators (KPIs) such as average handling time (AHT), quality scores, attendance, and productivity targets.
- Participate in ongoing training sessions to stay updated on product features, processes, and customer service best practices.
- Maintain a positive attitude and demonstrate empathy, patience, and professionalism in all customer interactions.
Benefits
- Comprehensive paid training and onboarding support to ensure smooth integration into the team.
- Performance-based incentives and rewards to motivate and recognize excellence.
- Health insurance coverage and Employee State Insurance (ESI) benefits for employees and their dependents.
- Opportunities for career advancement within Teleperformance India through internal promotions and skill development programs.
- A safe, inclusive, and supportive work environment that values diversity and promotes employee well-being.
Equal Opportunity
Teleperformance is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, gender, age, religion, nationality, disability, or any other protected characteristic. All qualified candidates will be considered for employment based on merit and suitability for the role. We believe that diversity enhances our ability to serve our clients and creates a more innovative and dynamic workplace.
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