Customer Service Representative
Emerson
- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
Required skills
- communication skills
- compliance
- customer service
About the role
Emerson
Website:
emerson.com
Job details:
Job Description
- Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy
- Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.
- Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
- Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
- Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
- Monitor and update date management for sale order and backlog to meet customer requirement.
- Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
- Prepare sale forecast and POR Sale report by period and monitor to meet target.
- Submit weekly and monthly inquiry, booking, backlog and shipment report.
- Answer customer phone calls professionally and consistently.
- Acts as a liaison to assure timely and efficient administration of orders.
- Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
- Analyze and calculate product costs based on Bill of Materials (BOM), routing, machine hours, labor, and overhead rates. Expedite documentation submission and prepares certificates of Conformance/Origins.
- Maintain and update standard costing models for existing and new products.
- Support pricing decisions for RFQs, tenders, and bulk orders.
- Work with sales and marketing teams to align pricing with customer expectations and business goals.
- Support cost audits and ensure compliance with internal controls and industry standards.
Who You Are:
- Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
- Ability to work under time pressure and multi-tasking.
- Strong analytical skills and ability to tackle problem.
- Excellent Customer sense
- Excellent verbal and written communication skills in English.
For This Role, You Will Need:
- Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
- 4 to 6 Years experience in customer service role.
Preferred Qualifications that Set You Apart:
- Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.
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