BJS Home Delivery
Website:
bjshomedelivery.com
Job details:
Company Description BJS Home Delivery is an independently owned, family-run business specializing in premium two-person home delivery services in the UK and the USA. Since starting in 2009 with a single van, the company has grown significantly in fleet size, warehouse space, and skilled team members. BJS focuses on improving service standards at every stage of the customer journey, with delivery teams trained at on-site Training Academies. This training includes product handling, assembly, driving skills, and face-to-face customer service to represent retail clients’ brands professionally. Team members join an energetic company that values high-quality service and continuous development.
Role Description This is a full-time, on-site Customer Service Representative role based in the Mohali district. The Customer Service Representative will respond to customer inquiries via phone, email, and other communication channels, providing clear information about deliveries, schedules, and services. Responsibilities include handling order-related issues, tracking deliveries, resolving complaints, and escalating complex cases when needed. The role involves updating customer records, coordinating with operations and delivery teams, and ensuring accurate information is shared across departments. The individual will focus on maintaining a positive customer experience, supporting service quality targets, and contributing to a professional and supportive work environment.
Qualifications
- Strong customer service and customer support skills, with the ability to handle inquiries and issues professionally.
- Experience in customer satisfaction and customer experience, with a focus on building trust and maintaining long-term relationships.
- Ability to work effectively as a Customer Service Representative within a fast-paced delivery or logistics environment.
- Clear and confident verbal and written communication skills in English; additional language skills are an advantage.
- Good problem-solving abilities, attention to detail, and capability to manage multiple tasks simultaneously.
- Comfort using customer service software, order management systems, and basic office applications (e.g., email, spreadsheets).
- Prior experience in call center, logistics, retail, or delivery services is beneficial but not mandatory.
- High school diploma or equivalent; further education in business, communications, or a related field is an advantage.
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