Binated
Website:
binated.com
Job details:
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, issues, and feedback via email. The ideal candidate will have excellent written communication skills, a strong understanding of customer service principles, and the ability to provide timely and effective solutions to customer concerns.
Company Description
Binated Inc., headquartered in Houston, Texas, specializes in scalable solutions tailored to industries such as Promotional Products, Apparel, Media, Education, Finance, and Logistics. With a presence in over 50 countries and a client base of 3,000+ businesses, the company has established itself as a trusted partner for workforce support and operational efficiency since its founding in 2016. Offering services like business process consulting, AI-powered automation, and API-integrated design solutions, Binated is committed to enhancing productivity and strategic planning for its clients. With over 1,800 skilled professionals across offices in the U.S. and India, Binated ensures secure, compliant operations and innovative approaches, making it a global leader in its field.
Responsibilities
•Soft Skills:
•Excellent verbal and written communication skills
•Should possess prioritizing and organizing skills
•Logical and reasoning abilities to take right decisions to resolve customer’s issues.
•Result oriented who can drive towards stringent targets.
•Basic knowledge of Customer Services
•Should be punctual and responsible with work
•Should have the passion to learn and grow
•Strong command over written English (grammatically correct written English)
•Customer Support – Assist the customer process and solve Customer queries via email or chat.
•Ensuring customer satisfaction through prompt responses and query resolution
•Coordinate with internal team for issue resolving & coordination with customer
•To ensure that tasks are completed daily and in a timely manner
•Respond to customers in tickets issues, follow-ups, etc.
Requirements
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office
Perks
5 Days work week
Medical Insurance
Night Shift Allowance
Work Mode: Onsite
Location: Aundh, Pune
Click on Apply to know more.