Website:
cdtsupport.in
Job details:
📍 Location: Vadodara, Gujarat
🕠 Shift: 5:30 PM – 1:30 AM (Monday to Friday)
💼 Job Type: Full-time
About Us
At CDT Software and Support, we help businesses grow with customized solutions. We offer services like marketing, software development, and business support to improve how companies operate.
Job Description
We're looking for an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team.
⭐ Mandatory Requirement: Fluency in both Arabic and English is required for this role. ⭐
In this role, you'll be responsible for handling customer interactions, providing excellent support, and ensuring a seamless customer experience while assisting with basic warehouse inventory coordination.
Key Responsibilities📞 Inbound & Outbound Calls
- Answer customer calls, respond to inquiries, and provide product or service information.
- Make outbound calls to follow up on leads, process orders, or check customer satisfaction.
- Resolve customer issues or concerns professionally and ensure a positive customer experience.
- Update customer records and call logs in the system.
📦 Warehouse Inventory Management
- Oversee stock levels and maintain accurate inventory records.
- Track and monitor incoming and outgoing goods to ensure timely deliveries.
- Coordinate with suppliers and internal teams to ensure stock is ordered and replenished as needed.
- Perform regular stock checks and report discrepancies or low stock levels.
- Maintain organized warehouse spaces for easy access to products.
What We're Looking For
- ✅ Fluency in Arabic and English (Mandatory).
- Experience handling customer calls (inbound or outbound).
- Basic understanding of warehouse inventory management.
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving skills.
- Ability to work efficiently in a fast-paced environment.
- Comfortable using basic computer applications (CRM, Microsoft Office).
- Prior experience in customer service, call centers, or warehouse management is a plus.
How to Apply
📧 Send your resume to hr@cdtsoft.in
We'd love to hear from you!
CDT Software and Support is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for everyone.
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