Child & Co.
Website:
natwestgroup.com
Job details:
Join us as a Customer Service & Operations Credit Unit Leader, VP
- This role offers significant stakeholder exposure while supporting Private Banking Wealth Management (PBWM) Operations India, providing a strong platform for career advancement in PBWM
- This is a great platform to advance your career and showcase your extensive leadership skills
- You’ll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomes
- You can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interaction
- We're offering this role at vice president level
What You'll Do
You’ll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer service, driven by a passion for exceeding customers’ expectations.
Additionally, You’ll Be
- Translating and implementing high level strategic plans into a series of achievable goals, objectives and priorities
- Driving the delivery of an outstanding customer experience and proactively improving service and sales figures through effective performance management
- Identifying barriers to performance, managing improvements and sharing best practice
- Driving and measuring function and colleague performance to recognise success andidentifyand address development areas
- Managing the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption
The Skills You'll Need
To join us in this role, you’ll need extensive leadership experience and a proven ability to deliver outstanding results through others.
We’ll Also Be Looking For You To Demonstrate
- Understandingof Credit Ops / Lending Ops, with knowledge of best-in-class practices and processes
- Experience of leading and implementing change and managing projects
- The ability to identify operational inefficiencies and provide practical solutions
- The ability to work in a fast-paced environment, managing multiple challenges simultaneously
Click on Apply to know more.