Website:
au.bank.in
Job details:
Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer & Valuer
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational Qualifications Preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required Work Experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
Job Brief:- As a Customer Service Officer & Valuer at AU Small Finance Bank Limited, you will play a pivotal role in delivering exceptional customer service while accurately assessing the value of assets and properties. This position requires a blend of strong communication skills, analytical thinking, and a deep understanding of financial services. You will be responsible for ensuring customer satisfaction, resolving inquiries, and providing expert valuations that align with the bank's standards and regulatory requirements. Your contributions will directly impact the bank's reputation and customer loyalty, making this role essential to our operations and services department.
Responsibilities:-
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Conduct thorough valuations of properties and assets, ensuring compliance with industry standards and regulations.
- Prepare detailed reports and documentation related to asset valuations and customer interactions.
- Collaborate with internal teams to streamline processes and improve service delivery.
- Maintain up-to-date knowledge of market trends, property values, and financial regulations affecting valuations.
- Assist customers in understanding the valuation process and provide guidance on related financial products.
- Monitor and analyze customer feedback to identify areas for improvement in service delivery.
- Train and mentor junior staff on customer service best practices and valuation techniques.
Skill:-
- Customer relationship management
- Property valuation techniques
- Financial analysis
- Regulatory compliance
- Effective communication
- Problem-solving
- Attention to detail
- Market research
- Negotiation skills
- Time management
- Team collaboration
Preferred Qualifications:-
- Bachelor's degree in Finance, Business Administration, or a related field.
- Professional certification in property valuation or appraisal is preferred.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required Abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific Requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other Details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#
Click on Apply to know more.