HM.Clause
Website:
hmclause.com
Job details:
HM.CLAUSE is a business unit of Limagrain (https://www.limagrain.com/), an international co-operative agricultural group, specializing in field seeds, vegetable seeds and cereal products.
With a team of 2,800 professionals in over 30 countries, we are dedicated to the sustainable solutions for the land, successful products for our customers, and intensive research and innovations for the future. HM Clause is a leading vegetable seeds company with successful product development for more than 200 years. Headquartered in France we have operations across countries like Mexico, USA, France, Spain, Italy, India, Vietnam and Thailand. We have a diverse set of customers, across regions, who engage with us at various touchpoints, to gain more information about our products and benefits. Considering our products are launched after years of R&D and the impact on the customer’s life is significant, our communication has been largely product benefits-led. In India, we have been operating for last 10 years and are known for our commercial brand – Clause seeds.
Function
Customer Service
Main Goal
Leverage the customer Support activities to sales team & Customers as per company policy.
Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.
Job Description
Collaborate with customers, Sales team, Sales Planner, Finance, S&OP, Supply Chain
Provide necessary information to sales team as and when required.
Order placement to dispatch follows up for the assigned regions/customers.
Communicate with sales team regarding delivery timelines and update on open order status
Stock transfer process and proper documentation (Internal & External)
Strictly follow sales return policy guidelines and follow the process
Credit Note against, Sales return, schemes, discounts etc.
Sales Loss / Opportunity capturing in the system.
- Preferably JDE knowledge
- Having good knowledge of MS Office (Excel)
- Data Entry
- Timely responses
- Good relationship with the stakeholder functions
- Good presentation and communication skills
Skills
Accountability
Collaboration
Entrepreneurship
Respect
Communication
Computer Skills
Customer Service
Customer Focus
Listening Skills
Managing for Results
Problem Solving/Analysis
Product Knowledge
Sales Team Support
Sense of Urgency
Technical Skills
Teamwork
Your Benefits And Working Environment
- Career Growth
- Diversity and Inclusion
- Gender Equality
- Employee Wellness
- Training and Development
- Safer Workplace
- Rewards and Recognition
Recruitment process
HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive
- Profile Screening
- Phone screening
- Interviews - 3 rounds
- Offer Discussion
- Offer Letter Issue
- Background Verification
- Pre Employment Medical Checkup
- Onboarding
Click on Apply to know more.