Website:
csb.bank.in
Job details:
Company Description
CSB Bank, established in 1920 and headquartered in Thrissur, Kerala, is a full-service financial institution renowned for its strong connection with communities across India. With a network of over 703 branches, CSB serves over 2 million customers, including those in semi-urban and rural areas. The bank’s offerings include Retail, Wholesale, and SME Banking services, catering to diverse financial needs. CSB is a trusted household name in Kerala and continues to expand its reach and customer base nationwide.
Role Description
This is a full-time on-site role based in New Delhi for a Customer Service Officer. The responsibilities include addressing customer inquiries, resolving issues promptly, ensuring customer satisfaction, and enhancing overall customer experience. The role demands effective communication skills, maintaining a professional demeanor, and providing efficient service to uphold CSB Bank's reputation for excellence.
Qualifications
- Strong Customer Service and Customer Support skills to effectively assist clients and resolve their concerns
- Experience in ensuring Customer Satisfaction and enhancing the overall Customer Experience
- Excellent Interpersonal Skills with the ability to build positive relationships with customers
- Strong problem-solving and conflict-resolution abilities
- Proficiency in banking operations and familiarity with financial products is advantageous
- Bachelor's degree in any discipline or equivalent qualification
- Ability to work efficiently in an on-site role and collaborate with team members
- Customer-centric mindset with a focus on delivering exceptional service
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