Oye Creators
Website:
oyecreators.com
Job details:
Company Description
Oye Creators bridges the gap between brands and creators, fostering meaningful connections to drive engagement and reach. By providing a platform where creators can channel their passion and brands can promote their products, Oye Creators creates mutually beneficial partnerships. The company takes pride in acting as a premier mediator for delivering impactful results, making it an essential platform in the creator economy.
Role Description
This is a full-time, on-site role for a Customer Service Manager located in Pune City. The Customer Service Manager will oversee the customer service operations, ensuring customer satisfaction and resolving issues effectively. Key responsibilities include managing a team of customer support representatives, implementing service improvement strategies, analyzing customer feedback, and ensuring a seamless support experience. The role requires active collaboration with stakeholders to address customer needs and enhance service quality.
Qualifications
- Strong expertise in Customer Satisfaction, Customer Service Management, and Customer Support
- Proficiency in Analytical Skills to evaluate processes and improve service quality
- Exceptional Communication skills, both verbal and written, to effectively interact with customers and teams
- Leadership and team management experience, with the ability to motivate and guide a customer support team
- Problem-solving skills and a proactive approach towards addressing customer needs
- Familiarity with CRM tools and customer service software is an advantage
- Bachelor’s degree in Business Administration, Communication, or related field
- Prior experience in customer service management is preferred
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