Website:
flowrichfinserve.com
Job details:
Company Description Flowrich Finserve Pvt Ltd is a Mutual Fund Distribution and Wealth Management firm specializing in financial goal–based investing. The organization is driven by a professional team that follows a “Customer First” philosophy in every engagement. Flowrich Finserve focuses on conducting financial health check-ups and detailed cashflow analysis to help clients make informed, long-term decisions. The firm operates within a regulated framework, with registration details available at https://www.flowrichfinserve.com/regdet/, offering transparency and trust to clients and team members alike.
Role Description The Customer Service Manager will oversee daily customer service operations and ensure a consistently high level of client satisfaction. This full-time, on-site role is based in Ahmedabad and involves managing customer support teams, monitoring service quality, and resolving escalated issues in a timely manner. The individual will design and implement customer service processes, track performance metrics, and collaborate with internal stakeholders to improve service delivery. The role includes training and mentoring team members, handling complex client queries related to mutual funds and wealth management, and maintaining accurate documentation of client interactions. The Customer Service Manager will also gather feedback, identify areas for improvement, and contribute to initiatives that strengthen long-term client relationships.
Qualifications
- Candidates should possess strong Customer Service Management and Customer Support skills, with experience overseeing customer-facing teams.
- Candidates should possess a proven focus on Customer Satisfaction and the ability to build and maintain positive client relationships.
- Candidates should possess excellent Communication skills, including clear verbal and written communication with diverse client groups.
- Candidates should possess solid Analytical Skills for interpreting client feedback, service metrics, and operational data.
- Bachelor’s degree in business, finance, management, or a related field (or equivalent practical experience).
- Prior experience in financial services, mutual fund distribution, or wealth management customer service is highly beneficial.
- Demonstrated ability to lead teams, manage conflict, and handle complex or sensitive client situations professionally.
- Comfort with using CRM tools, customer support systems, and basic office productivity software.
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