Ezone Security Solutions Pvt. Ltd.
Website:
ezonesecurity.com
Job details:
Service Delivery, Client satisfaction.
Responsible to track all the open calls, prioritize and resolving them with 0 escalations.
Aim to reduce the repetition of calls due to technical issues and escalate them to supervisor based on the need.
Prioritizing the service calls and allot them to team members depending on their efficiency levels
Revenue Generation - Service sales, AMC
Responsible for service billing, collections by way of spares selling, general of AMC, renewal of existing, third party AMC etc.,
Taking the help of sales team in any closures if required.
Material Management Team Management & Reporting
Coordinate with the Inventory planning wrt the expected calls /business set periodical target and passing on the info. to the respective stakeholders.
Ensure the acknowledged DCs are turned to Invoices and proper handover to clients thus leading to timely release of payments.
Record Keeping & MIS
Ensure the client call logs are updated, and the status of call is closed.
Maintaining the periodical schedule of AMC, no. of calls open Vs. worked Vs closed/day/ Engineer. MIS report on service spares invoices Vs collection.
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