DigitalTek Solutions
Website:
digitalteksolutions.com
Job details:
DigitalTek Solutions (DT Solutions) is a diversity-certified workforce solutions provider with over a decade of experience delivering tailored managed services, IT consulting, and staff augmentation solutions to Fortune 500 and enterprise clients across North America.
We specialize in connecting high-caliber professionals with leading organizations across Information Technology, Engineering, Digital Transformation, and emerging technology sectors. Our expertise spans both public and private sector environments, supporting scalable workforce strategies aligned with evolving business needs.
Our mission is to advance workforce diversity and inclusive growth while delivering reliable, high-quality staffing and consulting solutions. Through a client-first approach built on agility, transparency, and innovation, we enable organizations to optimize talent strategies, accelerate digital initiatives, and achieve measurable business outcomes.
About the RoleDigitalTek Solutions is seeking an experienced Customer Service Manager to lead and oversee customer support operations, ensuring exceptional service delivery and client satisfaction. The ideal candidate will manage customer service teams, implement service standards, resolve escalations, and continuously improve customer experience processes.
This role requires strong leadership, communication, and problem-solving skills to manage customer relationships while ensuring operational efficiency and service quality.
Key Responsibilities• Lead and manage customer service teams to deliver high-quality client support
• Develop and implement customer service policies, standards, and procedures
• Monitor service performance metrics and identify areas for improvement
• Handle complex customer issues and escalations in a timely manner
• Ensure consistent and professional communication with clients
• Train and mentor customer service representatives
• Collaborate with internal teams to resolve client concerns and improve service delivery
• Analyze customer feedback and implement process improvements
• Maintain service quality standards and operational efficiency
• Prepare reports on service performance, customer satisfaction, and operational trends
Required Qualifications• Bachelor’s degree in Business Administration, Management, or related field
• 3+ years of experience in customer service management or leadership roles
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong problem-solving and conflict resolution skills
• Experience managing customer service operations and service metrics
• Proficiency in CRM systems and customer support tools
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