nHRMS - n Human Resources & Management Systems
Website:
nhrms.com
Job details:
Key Result Areas (KRAs) & Responsibilities
- Handle inbound & outbound customer calls professionally
- Log customer complaints/service requests accurately across all channels (calls, portal, email, WhatsApp)
- Provide timely customer updates within 30 minutes of request receipt
- Offer first-level technical support and resolve issues remotely where possible
- Escalate complex cases and coordinate with internal teams for resolution
- Collect customer feedback and ensure proper closure
- Adhere to shifts, schedules, productivity, and quality standards
Requirements
Skills & Competencies
- Excellent communication and customer-handling skills
- Strong problem-solving and multitasking ability
- Basic technical troubleshooting knowledge
- Familiarity with CRM/ticketing tools
Qualifications & Experience
- Graduate/Diploma in any discipline
- 5+ years experience in Customer Service, BPO, Service Desk, or Technical Support
- Experience in complaint handling and service coordination preferred
Benefits
Work Conditions
Shift-based role
Office: Weekdays
WFH: Weekends & National/Public Holidays
Click on Apply to know more.