Credence Global Solutions
Website:
credencegs.com
Job details:
Company Description Credence Global Solutions is a global provider of technology, human resources, and offsite infrastructure solutions focused on Revenue Cycle and Accounts Receivable Management. Headquartered in Dallas, Texas, the organization employs over 2,500 team members worldwide. Credence serves clients across healthcare, telecommunications, utilities, and media & entertainment, helping them optimize financial performance and customer engagement. The company emphasizes operational excellence, innovation, and scalable service delivery, offering growth opportunities for professionals who want to build a career in customer service and collections.
Role Description This full-time, on-site Customer Service Executive – Voice Process (Debt Collections) role is based in the Pune Division. The position involves handling outbound and inbound calls to customers regarding outstanding debts, explaining account status, and facilitating payment arrangements in a professional and compliant manner. The role includes updating customer records, documenting call outcomes accurately, and following defined scripts and regulatory guidelines. The executive is expected to respond to customer inquiries, manage escalations, maintain high levels of customer satisfaction, and work closely with team leads to achieve individual and team collection targets. Regular collaboration with colleagues, participation in training sessions, and adherence to company policies and performance standards are integral to the daily responsibilities.
Qualifications
- Candidates should possess strong interpersonal skills and the ability to build rapport and trust with customers.
- Candidates should possess skills in customer service and customer support to handle queries and resolve issues effectively.
- Candidates should possess capabilities in customer satisfaction and customer service management to maintain quality standards and performance metrics.
- Strong verbal communication skills in English and local languages, with a clear and confident phone presence.
- Prior experience in voice process, debt collections, or customer contact centers is a plus.
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