Customer Service Executive-Retail Liabilities Inbound

IDFC FIRST Bank

Location: Noida, Uttar Pradesh, India
Job type: Full-time

Required skills

customer service

About the role

Website: idfcfirst.bank.in
Job details:
Job Requirements

Job Requirements

Job Role: Customer Service Executive - Retail Liabilities Inbound

Function/ Department: Customer Experience

Roles & Responsibilities

'1. Productivity

Maintaining Service Quality
Average Handling Time
First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels

Secondary Responsibilities

'Drive all the initiatives in the Customer contact center.

Key Success Metrics

'Productivity, Average handling time, First contact resolution Click on Apply to know more.

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