Polka Tots
Website:
polkatots.in
Job details:
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Issue Resolution: Identify and resolve customer issues or concerns effectively, ensuring customer satisfaction.
- Product Knowledge: Maintain a strong understanding of the company’s products and services to provide accurate information to customers.
- Order Management: Assist customers with order placements, modifications, and cancellations, while ensuring accuracy and efficiency.
- Documentation: Maintain accurate records of customer interactions, feedback, and transactions in the CRM system.
- Collaboration: Work closely with other departments (e.g., sales, technical support) to escalate and resolve complex issues.
- Feedback Collection: Gather customer feedback to help improve products, services, and processes.
- Training Participation: Attend training sessions and workshops to enhance product knowledge and customer service skills.
- Different Platforms: Handling queries of different platforms like our website, Amazon, etc
About Company: Polka Tots is a premium toddler and kids brand that brings you products with high-quality, unique, and innovative designs that are best for your baby.
Company name: Eclat Globalbiz Private Limited
Brand: Polka Tots
Click on Apply to know more.