Soie Women
Website:
soie.in
Job details:
Job Summary:We are seeking a dedicated and proactive Customer Service Executive with strong English communication skills to manage customer interactions, order processing, and CRM-based communication. The ideal candidate should be customer-focused, detail-oriented, and capable of ensuring a seamless experience from order placement to delivery
Key Responsibilities:1. Customer Support & Communication· Handle inbound and outbound calls to address customer queries and concerns.
· Respond to customer inquiries via phone, email, and WhatsApp.
· Build and maintain positive customer relationships to enhance loyalty and repeat business.
· Resolve complaints professionally and escalate complex issues when required.
2. Order Management· Process customer orders accurately in the CRM system.
· Send order confirmations, updates, and follow-up messages.
· Maintain detailed and accurate records of customer interactions and transactions.
· Ensure proper documentation of all order-related activities.
3. Delivery & Logistics Coordination· Coordinate with sales, operations, and logistics teams for timely order fulfillment.
· Track shipments and proactively update customers regarding delivery status.
· Ensure smooth coordination between internal departments.
4. Returns, Refunds & Exchanges· Manage return, refund, and exchange requests as per company policy.
· Verify details and coordinate with relevant teams for timely resolution.
· Maintain proper records of return and refund cases.
Qualifications & Skills· Minimum Qualification: Graduate (Any discipline).
· Fluent in spoken and written English.
· Prior experience in customer service, call center, or a similar role preferred.
· Proficient in MS Office and CRM software.
· Strong interpersonal and communication skills.
· Customer-first mindset with strong attention to detail.
· Ability to work efficiently in a fast-paced environment.
Click on Apply to know more.