Shriram Finance
Website:
shriramfinance.in
Job details:
Company Description Shriram Finance Limited is one of India’s largest retail non-banking financial companies (NBFCs), offering credit solutions across commercial vehicles, two-wheelers, cars, gold, personal, and small business loans. As part of the 50-year-old Shriram Group, the company focuses on building long-term relationships and delivering impactful financial services to diverse customer segments. In November 2022, Shriram Transport Finance Company Limited, Shriram City Union Finance Limited, and Shriram Capital Limited merged to form Shriram Finance Limited. As of March 31, 2026, the company operates through 3,225 branches with a workforce of 76,241 and manages assets worth ₹3.02 lakh crores. Candidates joining Shriram Finance can expect to work in a large, established, and fast-growing financial services organization.
Role Description This is a full-time, on-site Customer Service Executive role based in Tarn Taran. The Customer Service Executive will handle customer interactions through in-person visits, phone calls, and other channels, addressing queries related to premium payments, documentation, and policy status. Responsibilities include resolving customer issues promptly, guiding customers through application and ensuring accurate data entry in internal systems. The role also involves coordinating with branch and backend teams to process service requests, tracking and closing customer complaints, and maintaining records in line with company policies. The Customer Service Executive will work to improve customer satisfaction by providing clear information, following up on pending issues, and adhering to regulatory and organizational standards.
Qualifications
Minimum educational qualification: diploma or bachelor’s degree in any discipline is preferred; relevant customer service experience is an advantage.
key Skills:-
- Strong customer-facing abilities, including Customer Service, Customer Support, and Customer Satisfaction skills.
- Ability to handle and improve service operations using Customer Service Management and Interpersonal Skills.
- Clear and professional verbal and written communication skills in relevant local and English/Hindi languages.
- Basic knowledge of financial products such as Fixed Deposit,Insurance, and documentation processes (NBFC or banking experience is an advantage).
- Proficiency in using computers and standard office applications; ability to quickly learn internal systems.
- Problem-solving attitude, attention to detail, and the ability to work in a fast-paced branch environment.
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