Shine.com
Website:
shine.com
Job details:
We are looking for a friendly and proactive Customer Service Executive to support members enrolled in our fashion business programs. The role involves assisting during live Zoom sessions, on-boarding new members, handling customer queries, and ensuring a smooth and positive learning experience.
Key Responsibilities
Manage session reminders, Zoom links, and pre-session communication
Assist with access, payment, and basic technical queries
Handle Whats-app, email, and Instagram inquiries
Conduct on-boarding calls and explain program access benefits
Follow up with interested leads and enrolled members
Maintain records, follow-ups, and basic reports
Requirements
Graduate in any stream
Good communication skills and confidence on calls
Organized, empathetic, and customer-focused
Basic knowledge of MS Office CRM tools
Job timing :-9am to 6pm all 6 days working
Salary :- 30k to 45k as per experience
Kindly Connect HR - 9967259894
This job is provided by Shine.com
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