Website:
nehfi.com
Job details:
Company Description
NEHFI is a Jaipur-based contemporary fashion label that seamlessly blends the city’s rich textile heritage with modern design. Inspired by traditional Indian techniques such as Sanganeri prints, Bandhani, and Leheriya, NEHFI creates sustainable garments crafted from 100% organic cotton, offering comfort, elegance, and versatility for everyday wear. The brand celebrates individuality, inclusivity, and timeless aesthetics through thoughtfully crafted collections. With a strong focus on sustainable practices and artisanal craftsmanship, NEHFI delivers fashion that honors tradition while embracing modern lifestyles.
Role Description
We are looking for a Customer Service Executive who will play a key role in building meaningful relationships with our customers and delivering a seamless brand experience. This is a full-time, on-site role in Jaipur. The candidate will manage customer communication across multiple channels including Instagram, WhatsApp, and email, ensuring prompt, professional, and personalized support. The role involves understanding customer preferences, guiding them with size selection, styling suggestions, and product details, and collaborating with internal teams to ensure smooth order resolution. The candidate will also help streamline communication processes by setting up basic automations and structured workflows to improve efficiency and response time.
Key Responsibilities
- Manage customer interactions across Instagram, WhatsApp, and email
- Provide timely, professional, and empathetic responses to customer queries
- Assist customers with size guidance, styling inputs, and product information
- Understand customer requirements and communicate feedback to design and operations teams
- Handle complaints and resolve issues effectively to ensure high customer satisfaction
- Maintain consistent brand tone and professionalism in all communications
- Support basic automation and workflow setup for customer communication processes
- Coordinate with internal teams for order updates, exchanges, and issue resolution
- Build strong relationships that enhance customer trust and loyalty
Qualifications
- Strong interpersonal skills with the ability to build and maintain positive customer relationships.
- Proficient in delivering excellent customer service & ensuring high standard of customer satisfaction.
- Strong problem-solving and communication skills, both verbal and written.
- Ability to work independently and collaboratively in a team-oriented environment.
- Proficiency in relevant customer relationship management (CRM) tools is a plus.
- Fluency in multiple languages, including Hindi and English, is an advantage.
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