Website:
jetsetjobs.in
Job details:
About Jet Set Jobs
Jet Set Jobs (Sachdeva Academy Private Limited) is India's leading German language training and overseas placement company for GNM and BSc Nursing graduates. With 583+ candidates who have started their Germany journey with us, we offer A1–B2 German language training, end-to-end documentation support, and visa assistance - placing Indian nurses in Germany and Austria at zero cost to candidates. Our team operates from South Patel Nagar, New Delhi, and manages an active community of enrolled nurses through our Edmingle LMS platform.
About the Role
The Candidate Success Executive is the operational backbone of the candidate journey at Jet Set Jobs. You will be the single point of contact for everything a candidate needs once they are enrolled - from collecting their documents and resolving their queries, to managing their LMS access and following up on pending payments. You are organised, empathetic, and comfortable managing high volumes of candidate interactions without dropping the ball. If a candidate is confused, stuck, or frustrated, you are the person who fixes it.
Key Responsibilities
A. Document Collection & Management
• Systematically collect, track, and verify all required documents from newly enrolled and in-process candidates (educational certificates, nursing licenses, passport, photos, and other placement-related paperwork)
• Maintain an updated and organised document tracker for all active candidates across batches
• Follow up persistently but professionally with candidates who have pending document submissions
• Coordinate with the documentation and placement team to ensure collected documents are correctly filed, formatted, and forwarded on time
• Flag incomplete or incorrect submissions to the Centre Manager promptly
B. Query & Ticket Resolution
• Serve as the first point of contact for all candidate queries raised on the platform - covering German language classes, batch schedules, trainer communication, study materials, and exam-related concerns
• Resolve tickets within defined turnaround times and maintain a log of all open and closed queries
• Escalate unresolved or complex queries to the appropriate team - trainers, documentation team, or management - and ensure the candidate receives a timely response
• Maintain a professional, warm, and solution-oriented tone in all candidate communication - written and verbal
• Proactively communicate class schedule changes, batch updates, or process changes to candidates before they raise a query
C. Payment Follow-Up
• Track and monitor pending instalments and due payments across enrolled candidates
• Follow up with candidates on overdue payments in a tactful, respectful, and non-aggressive manner - via calls, WhatsApp, and email
• Maintain a payment follow-up log and update the Centre Manager on collections status on a regular basis
• Coordinate with the accounts/sales team to ensure payment records are accurately updated after receipt
• Handle candidate concerns or objections around payments with patience and escalate genuine hardship cases to management for review
D. LMS Portal Management
• Manage candidate onboarding onto the Edmingle LMS - creating profiles, enrolling candidates into the correct batches and courses, and ensuring access is set up before Day 1 of training
• Handle additions, deletions, and modifications to candidate accounts on the LMS as and when required
• Troubleshoot technical difficulties faced by candidates on the platform - login issues, video playback problems, content access errors, and assignment submission failures
• Liaise with the LMS vendor or technical support team for issues that cannot be resolved in-house
• Ensure the LMS is always current - correct batch assignments, updated course content, and accurate candidate records
• Conduct periodic audits of the LMS to identify inactive accounts, access anomalies, or data inconsistencies
E. Candidate Relationship & Retention
• Build a warm, trust-based relationship with enrolled candidates throughout their A1–B2 training journey
• Proactively check in with candidates who appear disengaged, inactive on the LMS, or at risk of dropping out
• Collect candidate feedback on their training experience and relay structured insights to the Centre Manager and trainers
• Coordinate with the People & Culture Manager to flag candidates who may need additional motivation or support
You are a great fit if...
• You have 2–4 years of experience in customer support, operations, student services, or a similar candidate/client-facing role
• You are highly organised - you track everything, miss nothing, and follow up without being told twice
• You communicate clearly and warmly in Hindi and English - over call, WhatsApp, and email
• You are comfortable handling difficult conversations - especially around pending payments - without being pushy or rude
• You pick up tech tools quickly - LMS platforms, CRMs, Google Sheets, WhatsApp Business
• You thrive in a fast-paced environment where no two days look the same
• You genuinely care about the outcome for the candidate, not just closing the ticket
Qualification & Experience
• Bachelor’s degree in any discipline (Business Administration, Arts, Commerce, or related field preferred)
• 2–4 years of experience in customer support, student helpdesk, ed-tech operations, or candidate management
• Prior experience working with an LMS platform (Edmingle, Moodle, LearnDash, or similar) is a strong plus
• Basic proficiency in MS Excel / Google Sheets for maintaining trackers
• Experience in an overseas education, training institute, or staffing company is an advantage
Why Join Jet Set Jobs
🌍 Real Impact
Every candidate you support is building a new life in Germany.
📋 Ownership
You own the full post-enrolment experience - end to end.
🚀 Growth Stage
Join a fast-growing company at an exciting phase of expansion.
🧠 Skill Building
Gain exposure to ops, tech, payments, and international mobility.
Click on Apply to know more.