HSBC
Website:
hsbc.com
Job details:
Some Careers Shine Brighter Than Others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of
Customer Service Executive.
In This Role, You Will
- Answers (or make) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers’ issues at first contact where possible.
- Delivers what is promised in line with customer expectations. Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications. Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate. Completion of other team-related duties as appropriate.
- Individual service, quality and sales targets through proactively introducing customers to new and value-added products and services that meet their needs
- Targets on efficiency, quality and effectiveness. Adherence to documented policies and procedures
- Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team. Contribution to team events and team meetings, and suggestions put forward for improvements or efficiency gains
To Be Successful, You Will
- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient language(s) required by the process. Excellent communication skills and is always polite and friendly
- Open to working flexible shifting schedules. Should be customer centric and can thrive in a team environment seeking feedback and open to development
- Take pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialized applications
- Displays patience and empathy
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
- Issued By HSBC Electronic Data Processing (India) Private LTD***
Click on Apply to know more.