Website:
healy.shop
Job details:
Company Description
At Healy World India, we are on a mission to make holistic wellbeing more accessible through innovative frequency-based wellness technology. As part of a global wellness movement, Healy has a presence in 55+ countries, supported by business operations across 13 countries, empowering individuals with cutting-edge wellness solutions designed to support balance, wellbeing, and personal transformation. Driven by innovation, collaboration, and a people-first culture, we are building a workplace where learning, growth, and meaningful impact go hand in hand.
Responsibilities:
1) Call Centre and Customer Service Support
• Ensure inbound calls of members/customers are being regularly attended.
• Follow up calls to members/customer for resolving issues are being done within reasonable
time frame.
• To ensure tickets raised by customers and members are being tracked, dealt, and resolved as
per the process within TAT.
• Attend to inbound calls and tickets and ensure follow ups are tracked and resolved in timely
manner as per TAT.
2) Resolving member/customer queries/issues and providing quality inputs
• Ensure quality inputs to the customer aimed at providing solution.
• Being patient while handling queries/calls and deal with escalations in a sensitive manner
with urgency and priority.
• Maintain TAT on ticket replay to avoid escalation.
• Handle sensitive calls and queries with urgency and accuracy to maintain service quality and
standards as per TAT to avoid escalation
• Regularly follow up with internal stakeholders on escalated case and highlighted issues.
• Proactively update members on compliance, regulatory requirements and guide them to
adhere to processes as per company policy for smooth conduct of the business.
3) Customer Retention and driving promotions
• Engage and deal with all product and opportunity-based leads with primary inputs and route
them to concerned stakeholder to ensure sales for revenue generation.
• Promote editions and monthly promotions while closing member issues and queries.
• Take lead and a self-starter in improving SOPs, processes and build expertise around backend
systems and tools.
• Deal with hardware, software or any other product related issues with utmost priority to
reduce returns and replacements so as to drive customer retention.
• Engage with logistics team for timely dispatch and delivery of products
• Member retention by resolving any product-based query or issue.
4) Go-getter- Proactively build knowledge and expertise
• Participate, engage, and interact in meetings and training to build robust understanding
around processes, and skills to improve quality of deliverables.
• Be part of key member facing company events and sessions to be updated with important
announcements.
• Attend workshops and trainings on business model, compensation plan and product-based
sessions to deal with customer queries effectively.
• Improvement on soft skills, TAT, Escalation, and process enhancement.
5) Customer delight and being empathetic
• Relate to the query/issue being raised by the customer and being considerate towards him.
• Provide prompt, relevant, and accurate information or solution to customer within agreed
timeframe.
• Treat the customer in a professional, polite, and friendly manner and display commitment to
bring delight to the customer.
6) Regular reports and formats
• Prepare daily/weekly/monthly reports pertaining to key processes and deliverables and
engage with internal stakeholders for accurate data sourcing.
• Engage with internal stakeholders for updated and accurate data sourcing.
• Build reporting formats for quality output.
7) Analytical Thinking and Team Player
• Understands critical issues and ask relevant questions for holistic view.
• Collect usable data, facts, figures & experiences for building a quality mechanism.
• Differentiates relevant & irrelevant information with regards to the issue in hand.
• Build a good rapport with internal stakeholders.
• Proactively extend help to colleagues to share the workload.
8) Business Integrity and Ethics
• Adhere to the company’s mission, vision and values while conducting with internal and external stakeholders.
Experience: 2–3 Years
Location: Bangalore, India ( Work from office)
📩 Interested candidates can share their CV at: Avnish.Kumar@in.healy.world
Click on Apply to know more.