Frido
Website:
myfrido.com
Job details:
We’re looking for a polished and customer-centric Customer Support Executive who can communicate with clarity, empathy, and professionalism.
If you have strong written communication skills, enjoy solving customer queries, and can confidently manage conversations across Live Chat, WhatsApp, and calls, this role offers an opportunity to work in a fast-paced customer experience environment.
What You’ll Be Doing
- Manage customer interactions across Live Chat, WhatsApp, and calls with professionalism and accuracy.
- Understand customer concerns, identify the right solution, and ensure timely resolution.
- Deliver a seamless and positive customer experience while maintaining the brand’s tone and voice.
- Handle multiple customer conversations efficiently without compromising on quality.
- Manage escalations and complex queries with ownership and strong problem-solving skills.
- Accurately document customer interactions and update CRM/ticketing systems.
- Collaborate with internal teams to resolve customer concerns effectively.
- Stay updated on products, policies, processes, and ongoing promotions.
- Meet key customer support metrics such as response time, resolution time, FCR, CSAT, and quality standards.
- Support junior team members and contribute to maintaining consistent service quality.
What We’re Looking For
- Graduate with 2–3 years of experience in Customer Support, Customer Service, or Customer Experience.
- Excellent written and verbal communication skills with strong grammar, clarity, and professional tone.
- Prior experience in Live Chat, WhatsApp Support, Voice Support, or a blended customer support role.
- Strong problem-solving skills and the ability to handle customers with patience and empathy.
- Comfortable managing multiple conversations and working in a fast-paced environment.
- Familiarity with CRM or customer support platforms such as Zendesk, Freshdesk, LiveChat, or similar tools is preferred.
- Candidates with experience in E-commerce, D2C, Retail, or Consumer-focused businesses will have an added advantage.
Role Requirements
- Comfortable with rotational shifts, including weekends and holidays as per business requirements.
- 6 days working from office.
- Customer calling is a mandatory part of the role.
- Ability to take ownership, remain calm under pressure, and consistently deliver a high-quality customer experience.
Why This Role?
This role is ideal for professionals who are strong communicators, customer-focused, and capable of representing a brand with maturity and confidence. We’re looking for someone who doesn’t just respond to customer queries—but takes ownership and ensures every interaction leaves the customer with a positive experience.
Click on Apply to know more.