Claidroid
Website:
claidroid.com
Job details:
We’re Hiring: Customer Service Executives – Voice Process
Location: Pune
Work Mode: Work from Office
Employment Type: Full-Time
Number of Openings: 30
Joining Timeline: Immediate / Within 15 Days
Claidroid Technologies Pvt. Ltd. is hiring fresh graduates with strong communication, interpersonal, and customer-handling skills for a Voice Process opportunity supporting a leading enterprise engagement in Pune.
About Claidroid Technologies
Claidroid Technologies is a global digital transformation and technology services partner built around the pillars of Cloud, AI, and Automation.
We work with leading enterprises across India, Europe, and the USA, helping them deliver scalable, secure, and high-quality technology solutions with strong governance, quality assurance, and business alignment.
Role Overview
The selected candidates will be responsible for handling customer interactions in a professional, clear, courteous, and service-oriented manner.
The role requires strong communication skills, confidence, patience, active listening, and the ability to understand and respond to customer queries effectively.
Key Responsibilities
- Handle customer conversations professionally and courteously.
- Understand customer queries and provide clear, accurate, and timely responses.
- Communicate confidently in English and at least one regional language.
- Demonstrate patience, empathy, and a customer-focused approach.
- Follow defined processes, quality standards, and service guidelines.
- Accurately document customer interactions in the relevant systems.
- Maintain a consistently high standard of customer experience.
- Escalate unresolved or complex customer concerns through the appropriate channels.
Eligibility Criteria
- Fresh graduates from any discipline may apply.
- Excellent spoken and written English communication skills are mandatory.
- Proficiency in at least one of the following regional languages is mandatory:
Marathi / Hindi / Gujarati
- Strong listening, interpersonal, and customer-handling skills.
- Clear speech, confidence, and a service-oriented mindset.
- Willingness to work from the Pune office.
- Immediate joiners or candidates who can join within 15 days will be preferred.
Selection Process
Candidates will undergo the following stages:
- Initial profile screening
- English communication assessment
- Regional language proficiency assessment
- Voice and customer interaction assessment
- Employment stability check, where applicable
- Final interview with the recruitment team
Application Process
Interested candidates are requested to share their updated resume along with the following details:
- Full Name:
- Highest Qualification:
- Year of Graduation:
- English Communication Proficiency:
- Regional Language Proficiency — Marathi / Hindi / Gujarati:
- Previous Customer Service or Voice Process Experience, if any:
- Current Location:
- Willingness to Work from Office in Pune — Yes / No:
- Availability to Join:
- Availability for Interview:
Share your profile at: talent.acquisition@claidroid.com
Build your career in customer service and voice operations with Claidroid Technologies.
Apply now.
Click on Apply to know more.