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agilegridsolution.com
Job details:
About The Company
D&B Technologies & Data Services, a distinguished subsidiary of Dun & Bradstreet South Asia, Middle East Limited, has been at the forefront of analytics and information management since its establishment in 2007. The company employs a team of highly skilled analytics professionals, IT engineers, and industry experts dedicated to delivering innovative solutions to a diverse global clientele. Specializing in predictive analytics, decision management, and risk assessment, D&B Technologies & Data Services has established a strong reputation for its expertise in credit risk modeling across consumer, SME, and corporate segments. The organization boasts advanced capabilities in Credit Bureau solutions, utilizing proprietary algorithms and cutting-edge technology platforms. Its commitment to excellence has enabled the company to make meaningful contributions to emerging markets across more than 15 countries, helping clients make informed and strategic business decisions.
About The Role
The role at D&B Technologies & Data Services is a vital part of our customer service and client relationship management team. The successful candidate will act as a liaison, managing relationships with sister offices and clients, ensuring seamless communication and service delivery. This position requires the ability to handle multiple priorities effectively, demonstrating flexibility and adaptability to changing circumstances. The individual will be responsible for addressing internal and external customer inquiries and situations with professionalism and resourcefulness, aiming for prompt and effective resolutions. The role involves managing day-to-day operations related to customer service tasks, ensuring the quality and timeliness of deliverables. Responding to customer issues with a problem-solving attitude is essential, as is coordinating with various internal teams such as Research and Quality Control to ensure the delivery of accurate and timely outputs. Maintaining comprehensive records of all customer interactions and activities is crucial for ongoing service improvement. The role also involves collaborating with senior management to align departmental goals with the broader vision and mission of D&B Technologies & Data Services. Candidates with knowledge and experience in research, consultancy, or financial services will find this role particularly aligned with their expertise.
Qualifications
The ideal candidate will possess strong interpersonal skills, with an aptitude for building and maintaining positive relationships with clients and colleagues alike. Demonstrated capability in client service management, including handling requests efficiently and maintaining high service standards, is essential. Excellent verbal and written communication skills are required to articulate solutions clearly and professionally. The ability to work efficiently in a fast-paced, collaborative environment is critical, along with prior experience in client servicing or customer service roles, which will be considered a plus. Educational qualifications include a Bachelor’s degree in Finance, Accountancy, Banking, Economics, Business Studies, or a related field from a top-tier university or reputed institute. Candidates with equivalent work experience will also be considered. The role demands a proactive approach, attention to detail, and a customer-centric mindset to ensure service excellence.
Responsibilities
Manage and nurture relationships with sister offices and clients to ensure consistent and effective communication.
Handle multiple priorities simultaneously, demonstrating flexibility and adaptability to meet evolving business needs.
Address internal and external customer inquiries and issues with professionalism, resourcefulness, and a focus on resolution.
Ensure the quality, accuracy, and timeliness of all deliverables, coordinating with relevant teams to meet deadlines.
Drive daily customer service operations, maintaining high standards of service delivery.
Respond promptly to customer service issues, employing a problem-solving attitude to resolve concerns efficiently.
Collaborate with teams such as Research and Quality Control to ensure the effective delivery of customer outputs.
Maintain detailed and accurate records of customer interactions, activities, and discussions for accountability and continuous improvement.
Work closely with senior management to align departmental activities with the company’s strategic goals and vision.
Leverage knowledge in research, consultancy, or financial services to enhance customer interactions and service quality.
Benefits
D&B Technologies & Data Services offers a competitive benefits package designed to support our employees’ well-being and professional growth. Employees are provided with comprehensive health insurance coverage, including medical, dental, and vision plans. The company promotes a healthy work-life balance through flexible working hours and paid leave policies. Opportunities for ongoing training and professional development are available, encouraging employees to enhance their skills and advance their careers within the organization. Additionally, employees benefit from a collaborative and inclusive work environment that fosters innovation, teamwork, and mutual respect. The company recognizes and rewards outstanding performance through various incentive programs, ensuring our team remains motivated and engaged.
Equal Opportunity
D&B Technologies & Data Services is an equal opportunity employer committed to fostering an inclusive workplace. We value diversity and do not discriminate based on race, religion, gender, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment based solely on their skills, experience, and qualifications. We believe that a diverse workforce enhances our ability to serve our clients effectively and drives innovation within our organization. We encourage candidates from all backgrounds to apply and join our dynamic team dedicated to excellence and growth.
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