Website:
workforcenexusrecruitment.com
Job details:
Job Title : Customer Service Executive – Back Office (Chat Support | Non-Voice Process)
Location: Ahmedabad (On-site)
Shift: 24/7 Rotational Shifts
Working Days: 5 Days a Week
Salary: ₹26,000 – ₹36,000 CTC
About The Opportunity
We are hiring Customer Service Executives for a fast-growing organization offering a dynamic and supportive work environment. This is an excellent opportunity for both freshers and experienced professionals who are looking to build a career in customer support, especially in a non-voice (chat-based) process.
If you have strong written English skills and enjoy solving customer queries with clarity and professionalism, this role offers great exposure, stability, and career growth.
Key Responsibilities
- Handle customer queries and concerns via chat in a timely and professional manner
- Provide clear, accurate, and effective written resolutions
- Assist customers with both service-related and sales-related inquiries
- Maintain high-quality communication standards and customer satisfaction
- Adhere to process guidelines and performance metrics
Eligibility Criteria
- Freshers and experienced candidates are welcome to apply
- Minimum qualification: 10+3 Diploma / HSC / Any Graduate
- Strong written communication skills in English (near-native proficiency preferred)
- Good typing speed and basic computer knowledge
- Willingness to work in 24/7 rotational shifts
Compensation & Benefits
- Salary: ₹26,000 – ₹36,000 CTC
- 5-day work week
- Night shift allowance
- One-way cab facility
- Provident Fund (PF), Insurance & Gratuity
- Structured training and career growth opportunities
- Inclusive and supportive work culture
- Accomodation for 5 days only can be provided for candidates residing outside Ahmedabad. After that the caniddates needs to look for accomodation on their own.
What We’re Looking For
- Excellent command of written English (minimal to no grammatical errors)
- Strong problem-solving and customer-handling skills
- Ability to multitask and work in a fast-paced environment
- A customer-first mindset with attention to detail
Skills: communication,customer service,night shift,english,chat,customer,skills
Click on Apply to know more.