Hoffmann Group
Website:
hoffmann-group.com
Job details:
Job Responsibilities:
• Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system • preparing offers for the customer’s needs.
• Offer follow up with customers via telephone and record the same in CRM.
• Order tracking as well as error prevention • show proactive approach to the customer’s needs for information
• see and handling complaints as a second chance for customer win back
• Compile invoices, follow up on payments, compilation of quotes, track delivery dates
• Ensure professional communication with customers, suppliers and regional field-sales agents
• regarding technical matter/issues
• Act as competent contact person for the customers in all services process- and product issues as well as operational contact person for the Regional Sales Representatives and show an
• active manner to support the field sales agents
• Deliver best in class customer support for technical issues as well as troubleshooting
• Cross referring of articles.
Requirements & Personal Qualifications:
• Diploma / BE in mechanical, production, automobile stream
• 4-5 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred
• Good knowledge of ERP systems, especially with SAP/R3 SD modules -. others, like “MM” would be an advantage • Good Knowledge of MS Office
• Language skills: fluent English skills (oral and written) are required.
• Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers
• Enthusiasm in working with people, sophisticated motivation skills to achieve the greatest success for the company
Click on Apply to know more.