Prisms Communications
Website:
prisms.in
Job details:
We are looking for a dedicated 'Customer Support Executive' to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage.
Selected Intern's Day-to-day Responsibilities Include
- Provide support to schools/colleges for our ERP software.
- Handle customer queries via call, WhatsApp, email, and ticketing system.
- Troubleshoot issues and coordinate with the technical team for resolutions.
- Maintain daily follow-up logs and close tickets within timelines.
- Guide users on product features and ensure a smooth onboarding.
- Prepare daily activity reports.
7 On site Training
About Company: We are a technology organization working in multiple domains like ed-tech and finance. We are working on multiple products.
Click on Apply to know more.