Homafy
Website:
homafy.com
Job details:
Selected Intern's Day-to-day Responsibilities Include
Key Responsibilities
1 .Handle inbound customer calls, queries, and service requests efficiently.
- Understand customer requirements and provide accurate, timely resolutions.
- Manage complaints and grievances professionally to ensure customer satisfaction.
- Maintain and update customer records and interaction logs.
- Coordinate with internal teams for smooth issue resolution and service delivery.
- Apply product and process knowledge while responding to customer concerns.
- Analyze customer feedback and suggest improvements to enhance service performance.
- Assist in customer retention and relationship-building strategies.
- Work towards improving customer experience and maintaining service quality standards.
- Support CRM operations and daily customer service activities.
About Company: We are an ecommerce company selling customized goods like customized wallets, gift hampers, flowers, and many more.
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