Oliveboard
Website:
oliveboard.in
Job details:
Company Description Oliveboard is a leading exam preparation platform in India, serving over 30+ million users across more than 2,500 cities and towns. The company specializes in preparation for banking and government exams, offering structured live class programs led by top faculty. Learners benefit from high-quality tests and online study materials designed to simulate real exam conditions. Oliveboard’s proprietary AI engine identifies weak areas and provides targeted support to improve outcomes and overall learning efficiency.
Role Description The Customer Service Representative role at Oliveboard is a full-time, on-site position based in Bengaluru. In this role, the representative will respond to student inquiries via phone, email, chat, and other channels, ensuring prompt and accurate resolution of issues related to courses, tests, payments, and platform usage. Daily responsibilities include guiding users through product features, troubleshooting basic technical problems, and escalating complex cases to the appropriate internal teams. The representative will track and document interactions, follow up to ensure closure, and provide feedback to product and operations teams to improve the overall learner experience. The role also involves maintaining a positive, empathetic, and professional attitude toward learners at all times and supporting continuous improvements in support processes.
Qualifications
- Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction.
- Experience in Customer Support and managing overall Customer Experience across multiple channels.
- Prior experience or strong interest in working as Customer Service Representatives in an education or e-learning environment.
- Excellent spoken and written communication skills in English; knowledge of additional Indian languages is an advantage.
- Strong problem-solving skills, attention to detail, and the ability to handle multiple queries simultaneously.
- Comfort with using CRM tools, ticketing systems, and online communication platforms.
- Ability to work collaboratively with cross-functional teams and adapt in a fast-paced environment.
- Undergraduate degree or equivalent practical experience; prior experience in customer-facing roles is preferred.
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