DöhlerGroup
Website:
doehler.com
Job details:
Experience: 2 to 3 years of Experience
Broad Responsibilities are as mentioned below.
1. Customer Follow-ups: Handle customer follow-ups, queries, and enquiries efficiently.
2. Team Targets: Monitor team performance and KPI, ensuring accuracy of reports and information shared with customers and sales counterparts.
3. Order Coordination: Coordinate with customers regarding current and future orders, shipment status, and accounts receivable.
4. Order Processing: Enter and process all types of customer orders accurately.
5. Internal Coordination: Work with internal teams to ensure timely execution of customer orders. 6. Transaction Management: Ensure correct processing of the entire transaction from order receipt to payment collection.
7. Issue Resolution: Address and resolve customer issues promptly and professionally.
8. Data Management: Maintain accurate records of customer interactions and order details.
9. Reporting: Generate and analyze reports related to customer service and order management metrics.
10. Process Improvement: Suggest and implement improvements to enhance the customer experience.
11. Complaint Management: Address and resolve customer complaints effectively and professionally, ensuring customer satisfaction.
12. Additional Responsibilities: Undertake any other responsibilities delegated by your supervisor.
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