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Company Description
Aqualish Shipping Pvt. Ltd., founded in 2023, is a global freight forwarding and logistics company focused on delivering seamless, reliable, and cost-effective supply chain solutions. The company offers end-to-end services for businesses engaged in international trade, including ocean and air freight, customs clearance, warehousing, transportation, and project cargo handling. Aqualish Shipping also provides door-to-door delivery and comprehensive supply chain management solutions to support diverse business needs. With a strong worldwide network of partners and agents, the organization ensures efficient cargo movement across continents, prioritizing transparency and operational excellence. Team members join a growing company that values professional service, customer trust, and continuous improvement in global logistics.
Role Description
This is a full-time, on-site Customer Service role based in the Delhi . The Customer Service team member will respond to customer inquiries via phone, email, and other channels, providing clear information on shipment status, documentation requirements, and service options. The role involves handling booking requests, updating customers on transit times and delivery schedules, and coordinating with internal operations and external partners to resolve issues promptly. Daily responsibilities include maintaining accurate records in customer and shipment systems, managing complaints and escalations in a professional manner, and following up to ensure timely resolution and customer satisfaction. The team member will also contribute to improving customer experience by identifying recurring issues, suggesting process enhancements, and supporting communication across departments.
Requirements
- Bachelor's degree in any discipline.
- 0-3 years of experience in customer service, logistics, shipping, or freight forwarding preferred. (Freshers can also apply)
- Excellent communication skills in English and Hindi.
- Good knowledge of MS Excel, MS Office, and email communication.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving and coordination skills.
Prior experience in freight forwarding or shipping industry will be an added advantage.
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